A systematic approach to connected services in the urban environment
Keywords:smart city, public services, service integration, city as a service, urban efficiency
As the global trend of people moving into cities ensues, local governments are evermore pressured to keep improving their services while serving a rising number of customers. The quality of life perceived by city dwellers, however, is influenced by a composition of all services they use, regardless of its public or private nature. Alternatively, residents judge cities based on a comprehensive experience. As such, private and public entities are jointly motivated to improve on this to retain and grow their customer base. Providing these services under a unified platform, however, may result in consolidated cost of provision as well as higher revenue potential via cross-upselling offers on personalised terms. Further on, it may enable cities to link discounted access to generally demanded or popular services to the utilisation or preference of services with positive externalities to the public, in line with the city’s strategy. In this article, the economic benefits of such a tight, so called ‘City as a Service’ level of integration will be looked at.
Barraqué, B., Isnard, L., Montginoul, M., Rinaudo, J.-D., & Souriau, J. (2011). Baisse des consommations d’eau potable et développement durable. Annales Des Mines - Responsabilité et Environnement, 63(3), 102–108. https://doi.org/10.3917/re.063.0102
Cruz, S. S., & Paulino, S. R. (2022). Experiences of innovation in public services for sustainable urban mobility. Journal of Urban Management, 11(1), 108–122. https://doi.org/10.1016/j.jum.2021.10.003
Dabbous, A., & Tarhini, A. (2019). Assessing the impact of knowledge and perceived economic benefits on sustainable consumption through the sharing economy: A sociotechnical approach. Technological Forecasting and Social Change, 149(119775), 119775. https://doi.org/10.1016/j.techfore.2019.119775
de Oña, J., & de Oña, R. (2015). Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches. Transportation Science, 49(3), 605–622. https://doi.org/10.1287/trsc.2014.0544
Florentin, D. (2019). From multi-utility to cross-utilities: The challenges of cross-sectoral entrepreneurial strategies in a German city. Urban Studies, 56(11), 2242–2260. https://doi.org/10.1177/0042098018798974
Goerner, S. J., Lietaer, B., & Ulanowicz, R. E. (2009). Quantifying economic sustainability: Implications for free-enterprise theory, policy and practice. Ecological Economics: The Journal of the International Society for Ecological Economics, 69(1), 76–81. https://doi.org/10.1016/j.ecolecon.2009.07.018
Goodland, R. (1995). The concept of environmental sustainability. Annual Review of Ecology and Systematics, 26(1), 1–24. https://doi.org/10.1146/annurev.es.26.110195.000245
Hillenbrand, T., Sartorius, C., & Walz, R. (2008). Technische Trends der industriellen Wassernutzung. Arbeitspapier. Fraunhofer-Institut für System-und Innovationsforschung (ISI).
Jacyna, M., & Merkisz, J. (2015). Proecological approach to modelling traffic organization in national transport system. Archives of Transport, 30(2), 31–41. https://doi.org/10.5604/08669546.1146975
Jacyna, M., Wasiak, M., Lewczuk, K., & Kłodawski, M. (2015). Simulation model of transport system of Poland as a tool for developing sustainable transport. Archives of Transport, 31(3), 23–35. https://doi.org/10.5604/08669546.1146982
Meijer, A., Bolívar, & M. P. R. (2016). Governing the smart city: a review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408. https://doi.org/10.1177/0020852314564308
Moss, T. (2008). ‘Cold spots’ of urban infrastructure: ‘Shrinking’processes in eastern Germany and the modern infrastructural ideal. International journal of urban and regional research, 32(2), 436–451. https://doi.org/10.1111/j.1468-2427.2008.00790.x
Nagy, S., & Csiszár, C. (2020). The quality of smart mobility: A systematic review. Scientific Journal of Silesian University of Technology Series Transport, 109, 117–127. https://doi.org/10.20858/sjsutst.2020.109.11
Näslund, D. (2008). Lean, six sigma and lean sigma: fads or real process improvement methods?. Business Process Management Journal, 14(3), 269–287. https://doi.org/10.1108/14637150810876634
Olakitan Atanda, J. (2019). Developing a social sustainability assessment framework. Sustainable Cities and Society, 44, 237–252. https://doi.org/10.1016/j.scs.2018.09.023
Rafiaani, P., Kuppens, T., Van Dael, M., Azadi, H., Lebailly, P., & Van Passel, S. (2018). Social sustainability assessments in the biobased economy: Towards a systemic approach. Renewable and Sustainable Energy Reviews, 82, 1839–1853. https://doi.org/10.1016/j.rser.2017.06.118
Rutherford, J. (2014). The vicissitudes of energy and climate policy in Stockholm: Politics, materiality and transition. Urban Studies, 51(7), 1449–1470. https://doi.org/10.1177/0042098013500088
Schöneich, M. (2012). Strukturwandel der Stadtwerke. In Bräunig, D., Gottschalk, W. (Eds.), Stadtwerke. Grundlagen, Rahmenbedingungen, Führung und Betrieb (pp. 73–93). Nomos. https://doi.org/10.5771/9783845239842-73
Scott, C., & Pasqualetti, M. (2010). Energy and Water Resources Scarcity: Critical Infrastructure for Growth and Economic Development in Arizona and Sonora. Natural Resources Journal, 50(3), 645–682. https://digitalrepository.unm.edu/nrj/vol50/iss3/6
Szilassy, P., Jenőfi, B., & Földes, D. (2022). Marginal energy consumption cost factors of battery electric buses, before publication.
Veleva, V., Hart, M., Greiner, T., & Crumbley, C. (2003). Indicators for measuring environmental sustainability: A case study of the pharmaceutical industry. Benchmarking An International Journal, 10(2), 107–119. https://doi.org/10.1108/14635770310469644
How to Cite
Copyright (c) 2022 Péter Szilassy, Bence Jenőfi
This work is licensed under a Creative Commons Attribution 4.0 International License.