From Tech Skills to Performance Gains:How Digital Literacy Drives Productivity Improvements in the Public Sector




Digital literacy, Access to ICT, Employee productivity, motivation, Digital skills, ICT adoption


With rapid technological advancements, developing a digitally literate workforce is imperative for public sector organizations to enhance performance. However, research linking digital literacy and employee outcomes in developing country contexts has been limited. This study investigated the relationship between digital literacy and productivity among local government employees in Nigeria. A survey was conducted with 113 employees in Ilorin West Local Government in Nigeria. PLS-SEM was used for the analysis. Digital literacy demonstrated significant positive effects on productivity. Access to ICT positively moderated the digital literacy-productivity relationship. The study makes important theoretical contributions by extending ICT adoption research to public sector contexts and revealing the performance benefits of digital literacy in the workplace. Practically, it capacitates public organizations to increase investments in structured digital skills development programs to motivate employees and unlock productivity improvements.

Author Biographies

  • Kazeem Adebayo Oladimeji, Al-Hikmah University

    Lecturer, Department of Political Science and Public Administration, Al-Hikmah University, Ilorin, Kwara State, Nigeria

  • Abdulrazaq Kayode Abdulkareem, University of Ilorin

    Lecturer, Department of Public Administration, University of Ilorin, Ilorin, Kwara State, Nigeria

  • Abdulhakeem Adejumo, Federal University Dutse

    Senior Lecturer, Department of Political Science, Federal University Dutse, Dutse, Jigawa State, Nigeria


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How to Cite

From Tech Skills to Performance Gains:How Digital Literacy Drives Productivity Improvements in the Public Sector. (2024). Institutiones Administrationis - Journal of Administrative Sciences, 4(1), 56-73.